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Warranty & Repairs
MAP Guarantee™
Building products that stand the test of time and can work anywhere on your map is our goal. Fewer things, that can be combined in endless ways, to work in any environment. Whether traveling the globe or headed to the backcountry, we want to make sure everything will go out and come back in one piece, year after year. We use the highest quality fabrics, hardware and materials, and overbuild everything we make.
Our Bags
We stand behind our quality and durability on all packs, bags and accessories, which is why Topo Designs offers a reasonable lifetime warranty against defects in materials and workmanship. Our warranty does not cover any damage caused by neglect, improper care, accident, or normal wear and tear.
Our Apparel
Topo Designs also offers a limited warranty against defects in materials and workmanship on apparel. We design and build every piece with quality and durability at the forefront. We expect that you'll use your gear, so normal wear and tear isn't covered. If you still love our worn apparel too much to get rid of, check out our Repairs Program below.
Our Repairs Program
One of the best parts of building products that last, is that they become a part of the people that own them. World travel companions, daily pack mules, and protective second skins. Some products tend to be used so much they suffer from a bit of tough love. We get that, and instead of replacing them, we want to offer you the opportunity to get them nursed to health and back in action.
We also realize that sometimes accidents happen to new things. So even if your dog ate it, you fell on your bike ride, or the realization that gum and zippers don't mix, reach out and ask us about helping you fix an "oops."
Our repairs program is focused on creating a rehab center for those well-loved or accident-prone pieces so they can stay in the family, reducing the number of pieces that are discarded for something new.
Warranty Claims
Ultimately, it is at the discretion of Topo Designs if a product is eligible for repair, but we’ll always work with you to determine the best solution possible. On average, repairs take about 4-6 weeks to complete, and we’ll keep you updated if it exceeds this amount of time for any reason. To get started with a repair request, simply fill out the form below and we’ll contact you with next steps:
How It Works
1
Email cs@topodesigns.ca with your order number and product for repair with images.
2
Once approved, we'll have you mail your product to us.
3
We'll follow up when your gear is received, getting repaired, and finished!
