Returns & Shipping

Returns center

Returns & Exchanges

We hope you are and your loved ones are safe during this unprecedented time. As the COVID-19 pandemic continues to spread, we are implementing a series of measures to ensure the health of our warehouse staff. To limit staff exposure, we will be isolating all incoming returns for 3-5 days. This will result in your return being delayed. After the isolation period we will then process the return. We appreciate your patience on the delay during this temporary change to our returns process.

We want you to love everything you purchase from Topo Designs, and we stand by every item we make. Simply return the product to us in its original condition (unused, unwashed, unaltered, free of pet hair) within 30 days and we'll issue you a refund. At this time we do not offer free returns. If you want to make an exchange for a different size or colour you must return the order for refund and repurchase the product on our site. Items marked as Final Sale, are not eligible for a return. Still have questions? email cs@topodesigns.ca. we'll take care of you!

Return Policy

Simply return the product to us in its original condition (unused, unwashed, unaltered, free of pet hair) within 30 days and we'll issue you a refund. At this time we do not offer free returns. If you want to make an exchange for a different size or colour you must return the order for refund and repurchase the product on our site. Items marked as Final Sale, are not eligible for a return.

Shipping

Canadian Shipping

With the impact of the coronavirus (COVID-19), We are following the recommendations of the CDC, WHO and other leading health organizations around our warehouse operations, shipping and keeping our staff safe.

We ship as fast as we can so you can start enjoying your gear. Most orders are processed and out the door in 5-7 business days, but transit time can take up to 7 days or longer due to Covid-19 delays.

Holiday Shipping

Our warehouse elves will be working tirelessly to get presents under the tree by Christmas; however, some things are out of their control. To ensure your gear arrives in time for the holiday, please place your order by the following Canadapost shipping deadlines*:

Ground shipping: December 10, 11AM PST
XpresspostTM: December 20, 11AM PST

Please note that, as per Canada Post's guidelines, orders that are placed after December 10 using standard (non-expedited) shipping may arrive after Christmas.

Damaged Shipments

We've vetted our carriers to provide the best possible shipping and customer care; however, occasional issues do arise. If you see major damage to your package or any other issues with delivery, please take a picture of your package before opening it and send it to cs@topodesigns.ca. If you believe your package was lost or stolen, please contact us as soon as possible with your order number and tracking number.

My Cart